Privacy policy

Last updated: March 9, 2025

This Privacy Policy describes how Jackalope Collective (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jackalopecollective.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, including customers, website visitors, or any individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. The revised Privacy Policy will be posted on the Site with an updated "Last updated" date.


How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources, as described below. We use this information to communicate with you, process orders, provide and improve our Services, comply with legal obligations, and protect the security of our platform.

What Personal Information We Collect

Information You Provide Directly

We collect personal information you provide when you use our Services, including:

  • Contact details (name, address, phone number, and email)
  • Order information (billing and shipping addresses, payment confirmation, email, phone number)
  • Account information (username, password, security questions)
  • Customer support information (messages you send us regarding your order or inquiries)

Some features of our Services may require you to provide personal information. Choosing not to provide required details may limit access to these features.

Information We Collect Automatically

We may collect certain data automatically when you use our Site, including:

  • Device and browser information
  • Network connection details
  • IP address
  • Website interaction data (via cookies and tracking technologies)

See the Cookies section below for details on how we use tracking technologies.

Information from Third Parties

We may receive personal information from third parties, including:

  • Shopify, which powers our store and processes order details
  • Payment processors (e.g., Shopify Payments, PayPal) to complete transactions securely
  • Print-on-demand partners (e.g., Printify, Printful) to fulfill orders
  • Marketing and advertising partners that help us reach potential customers


How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing Products and Services

  • Processing orders, payments, and returns
  • Shipping orders through our fulfillment partners
  • Managing customer accounts and support requests

2. Marketing and Advertising

  • Sending promotional emails and updates about new products
  • Personalizing ads on our Site and other platforms
  • Providing tailored recommendations based on browsing history

Note: EEA residents' data is processed under legitimate interest in accordance with GDPR Art. 6(1)(f).

3. Security and Fraud Prevention

  • Monitoring for fraudulent transactions or unauthorized activity
  • Protecting your account security

4. Service Improvement & Customer Support

  • Enhancing user experience through analytics and feedback
  • Responding to inquiries and support requests


Cookies and Tracking Technologies

Like many websites, we use cookies, pixels, and tracking technologies to enhance user experience and gather analytics.

For more details on how Shopify uses cookies, visit: https://www.shopify.com/legal/cookies.

You can manage cookie settings through your browser, though disabling cookies may impact functionality.

We also recognize Global Privacy Control (GPC) signals for opt-out requests related to targeted advertising.


How We Disclose Personal Information

We may share personal information in the following circumstances:

  • With vendors and partners (e.g., Shopify, payment processors, fulfillment providers)
  • With business and marketing partners to improve Services and advertising
  • To comply with legal obligations (e.g., fraud prevention, court orders)
  • As part of a business transaction (e.g., merger, acquisition, bankruptcy)

Additionally, for print-on-demand orders, we share your shipping details with fulfillment partners to produce and deliver your order.

We do not sell personal information without your consent.


Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal information, contact us to request its removal.


Security and Retention of Your Information

We implement security measures to protect your data. However, no system is completely secure. Users are responsible for keeping login credentials confidential.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.


Your Rights

Depending on where you live, you may have certain rights under data protection laws, including:

  • Right to Access / Know: Request details about the personal data we hold about you.
  • Right to Delete: Request that we delete your personal data.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right to Opt-Out of Sale / Sharing: Direct us not to "sell" or "share" your personal data for targeted advertising.
  • Right to Withdraw Consent: Withdraw your consent where applicable.

To exercise your rights, email hello@jackalopecollective.com with your request.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests.


International Data Transfers

If you are located outside of the United States, your information may be transferred and stored in the U.S. or other countries where our partners operate. We use legally recognized mechanisms, such as Standard Contractual Clauses, for data transfers outside the EEA.


Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please email us at hello@jackalopecollective.com.


Future Updates: Once we establish a P.O. Box for business use, we will update this Privacy Policy to include a mailing address for privacy requests.


This Privacy Policy is effective as of March 9, 2025 and remains in force until updated.